To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advanced notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee any reservation exceeding an hour. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
To begin your spa journey in a relaxed state, we ask that you arrive 10 minutes prior to your scheduled time. For a new guest, please allow 15 minutes to accommodate completion of your guest profile. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Skin and Body Refinery is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need to cancel or reschedule reservations, a 24-hour notice is required. A 48-hour notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no-show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
We accept guests of all ages; however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and The Skin and Body Refinery Gift Cards. Gift Cards must be presented at check in, prior to the time of reservation. Redemption of Gift Cards is subject to certain restrictions, and expiration dates do apply. Gift Cards are non-refundable, and may not be redeemed for cash. The Skin and Body Refinery is not responsible for any lost, stolen, or unauthorized use of the cards. No express or implied warranties apply. Series of services are non-refundable, but can be converted to other spa services. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
Purity and quality are essential elements in our skin and body care products, therefore we do not authorize refunds or returns.